Product Warranty Disclaimer

Warranties Against Defect and Non-Performance

Thank you for your interest in the products and services of Myrizqy (“Website”).

At Myrizqy, we DO NOT provide any warranties on each product bought by Buyer / Customer.

Warranties are given by manufacturers through Seller. For any related warranty claims, please contact the product’s respective Seller. We are NOT RESPONSIBLE for such matter as we provide an e-commerce platform for sales and promotional activities only.

What do we cover?

Myrizqy will assist Buyer in cases such as:

a.     Product defect : Product received in a damaged, dented or broken condition (major cases only),

b.     Non-performance :  i. Seller failed to deliver the product as advertised on the platform,  

                                      or

                                   ii. Undelivered product after the given time frame of 10 business

                                       days.

Myrizqy Guarantee

Myrizqy Guarantee is a feature to protect users by holding the payment to Seller until the Buyer Confirms receipt of the order.

Once Buyer accepts the order by notifying Myrizqy through email or our hotline (or once Myrizqy Guarantee period ends), the payment will then be released to Seller.

Myrizqy Guarantee will ensure that buyer had paid upfront in full amount for the product(s) purchased before Seller are being notified to ship the product(s). After that, Seller will need to ship it out within the shipping period set in Seller product listings to avoid the order from being cancelled automatically.

When Seller shipped out the product(s), your Buyer will concurrently receive a notification informing them about the tracking number used. 

Once the product is being delivered, then Buyer will be given 3 days to check the product and request for refund if the product received is not in a satisfactory condition (e.g. damaged, faulty, incomplete, wrong product).

Should there be no refund requested for that order, then it will be completed automatically through the expiry of Myrizqy Guarantee period and release the payment to Seller.

Myrizqy Guarantee Period is calculated based on Seller's To Ship Period and Estimated Delivery Time.

For example:

Order was paid on January 3 rd 2021

Days to Ship = 2 Days

Estimated Delivery Time = 5 Days

Buyer Confirmation Time = 3 Days

Myrizqy Guarantee Period: 2 (To Ship Period) + 5 (Estimated Delivery Time) + 3 (Buyer Confirmation Time) = 10 days

In the case of Returns, please refer to Myrizqy Returns and Refund Policy.